SPOILER ALERT: SOCIAL MEDIA USE IS ON THE RISE

Nielsen Newswire just released new numbers on people’s use of social media worldwide. In December, the average time spent on a social network by an individual has risen 82% since the same time last year. This number jumps to a startling 143% increase when looking at the United States alone.

This study also notes that the average US Facebook user spends over 6 hours using the site per month. The only country seeing higher usage rates is Australia, where users are on Facebook nearly 7 hours a month.

social media time SPOILER ALERT: SOCIAL MEDIA USE IS ON THE RISE

-Rusty

@RussWalters

FACEBOOK ADDS INSIGHTS TO POST

Facebook stepped up its game last night by adding insights to specific posts on fan pages. The metrics included are total impressions and percent of interaction among those impressions (this includes clicks, likes and comments).

This new feature will make it easier for page admins to track what information is making the largest impact with their fans and make adjustments to their content.

Here is a sample of what the new insights look like.

ocinsights FACEBOOK ADDS INSIGHTS TO POST

Naturally, the impressions and feedback percentage is only visible to page admins, and apparently Facebook is still in the process of rolling this feature out. If your pages don’t have it yet, don’t worry - they will soon.

A question that remains a mystery, is how Facebook is counting impressions. On a number of pages we administer, there have been instances of impressions outnumbering the total number of fans a page has, which would lead one to believe that Facebook is counting total impressions, not unique. I am sure as the days pass, Facebook will release more information on what an “impression” really means.

In the mean time, go and bask in the glory of knowing that thousands of people are hanging on to every word you post!

-Rusty

@RussWalters

FACEBOOK SCAM HITS HOME

I just got out a very interesting conversation on Facebook - a conversation that I thought I was having with a “friend.” Turns out, this friend’s account was hacked, and by wonderful English used in the conversation, it looks like it fits quite nicely into the mold of a Nigerian phishing scam.

Below is the conversation I just had with the hacker. All of information “she” tried to feed me was wrong by the way.

Keep an eye out for these sort of scams. Just because you’ve accepted a friend, continue to be cautious. With over 350 million users, you believe it’s a prime target to for hackers and scammers (who apparently hate being called hackers!)

Alison

hello

how are you?

1:34pmRusty

hey hey

wow, i haven’t talked to you in what? 6 years?

1:34pmAlison

yes

i am not too good at the moment

1:35pmRusty

I’m sorry to hear that

1:35pmAlison

i am stranded in London,uk

got mugged gun point last night

Continue reading ‘FACEBOOK SCAM HITS HOME’

LIVE STREAMING FOR INSTANT AUDIENCE CONNECTION

In recent months, movie premieres, concerts, and red carpet events have attracted millions of viewers, which isn’t a surprise, by any means. The game-changer is the medium through which viewers have been tuning in - live video streaming. Online broadcasting isn’t a new tool, but the numbers for these entertainment events show potential for its popularity and use as a marketing device.

Live streaming means providing content to end users as it happens, as opposed to downloading a video that was previously recorded and then uploaded.  This eliminates valuable processing time and, thanks to interactive features provided by many live streaming host sites, allows broadcasters to engage with viewers in real time as well.

It’s not hard to see how live streaming has promise as a marketing tool. Broadcasts have the ability to reach a huge audience - anyone with an Internet connection can tune in. They’re also easy to set up and free, although that doesn’t mean they should be used by every company all the time. The key is to share what’s worth sharing, in a way that benefits your company and engages viewers.

Before jumping on a live streaming channel and broadcasting day-to-day operations, meetings, or company updates, consider whether the target viewing audience - and your business - could benefit from the extra level of transparency. Giving away trade secrets wouldn’t be smart, but broadcasting a conference could give a unique opportunity to for viewers to participate, ask questions, and contribute ideas to discussions through the host site interactive features. Weekly informational broadcasts, such as how-to shows, could be another option to build a positive following for your company.  But again, the key is to use live streaming in a way that benefits your company, not just because it’s how everyone else uses the tool.

Mashable predicts that 2010 will be a big year for live video. Will you be streaming along?  Check out popular online broadcasting sites like Livestream and UStream for more information.

MANAGE CONTRIBUTORS WITH TWITTER’S NEW BUSINESS FEATURE

Last week, Twitter revealed a new service for businesses - a feature that allows them to assign and manage multiple contributors under one account.  Primary account holders can grant access to multiple users, which permits those users to post tweets on that company’s behalf.  A link to the author is then included in the byline of the company tweet.

(image via Mashable)

One of the main benefits of having contributors is giving followers insight into the people behind an account - “making the business to consumer communication more personal.”  Beyond that, the feature allows for centralized news, information, and conversation without the hassle of multiple users logging on to one account, or multiple accounts run by separate users.

Not every business account has access to the feature yet while is still in beta testing, but you can check out Starbucks or Twitter to see how they use contributors, or view behind the scenes screenshots on Mashable.

Using contributors may not be beneficial for every business - some will want and need separate accounts for different purposes, or maybe one account with one owner is enough.  Twitter has also indicated that it is only the first of many new business-specific developments, so maybe a future service will be a better fit.  But no matter how a business decides to use Twitter and its features, active listening and engagement are still the most important keys to building relationships with people important to their success.

*Image courtesy of Mashable.com*

SENIORS ARE UPPING THEIR FACEBOOK USAGE

Less than a year ago, we wrote about mom and dad friending us on social networks. Well, it looks like grandma and grandpa are rapidly joining the game, too.

According to recent number released by Neilsen, Facebook is the third most visited site by seniors (65+) – just behind Google and Windows Media Player. These numbers are a dramatic increase from last year when Facebook came in at the number 45 spot. Looking at an even wider picture of seniors’ use of the web reveals that their use of social networking sites and blogs has increased 53% in the past year as well.

As marketers, this is a trend that should not be taken lightly. The 65+ population makes up roughly 13 percent of the U.S. population, and tend to have a higher level of disposable income and leisure time to spending clicking away online. Don’t forget about this group when you’re developing your next social media strategy.

12 11 09 Old People image 3 dests 500x249 SENIORS ARE UPPING THEIR FACEBOOK USAGE

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GOOGLE FAVORITE PLACES — ARE YOU ON THE MAP?

Google recently announced Favorite Places - “a new way to window shop” with the help of window decals, a mobile phone, and advice from thousands of Google users.

Google sent window decals to local businesses in the U.S. that have been the most researched on Google and Google Maps. Over 100,000 businesses were selected based on popularity, as well as users’ interaction with the local business listings.  Each decal has a bar code, known as a QR code, that can be scanned with a mobile phone. The QR code connects users to the business’s Place Page - a Google-based website with detailed information such as photos, videos, nearby transit, and reviews.  The benefit for users is the ability to check out a business before walking in, and accessing details that could enhance the shopping, dining, or visiting experience.

At the surface, it would appear that Google wants to help local businesses with these popularity-based seals of approval.  Beyond that, Favorite Places seems to be a move for dominance in the consumer review field against competition like Yelp.  Either way, it shows the growing importance of word of mouth marketing for businesses.

Google hand selected the first batch of Favorite Places based off of search popularity and positive reviews, a similar process will likely follow for future mailings. Unless a business is being talked about positively and generating some buzz, it won’t be Google’s radar - and it probably won’t be in the minds of local consumers either.

To be eligible for promotion on Favorite Places, businesses need to be registered with Google’s Local Business Center.  The Local Business Center gives businesses some insight into their word of mouth presence, with information like how many people looked up driving directions, and what customers search for to find them online. In addition to online reviews, this information is a good start for businesses to get a picture of their popularity from Google’s perspective.

As Favorite Places takes off, smart businesses will be aware of their presence in their local community, as well as the network of Google users.

Click here for more information on using the QR code, or check out the video below:

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INSTANT GRATIFICATION WITH REAL-TIME SEARCH

Google has once again stepped up its game in a race it was already winning - the search engine superpower now offers real-time search, bringing in results from the web as they happen.  Switch your search options to “Latest” to view Tweets, blogs, news, and other web content with the promise of relevant content that Google has always offered.  The announcement from the official Google blog states:

We’re introducing new features that bring your search results to life with a dynamic stream of real-time content from across the web. Now, immediately after conducting a search, you can see live updates from people on popular sites like Twitter and FriendFeed, as well as headlines from news and blog posts published just seconds before. When they are relevant, we’ll rank these latest results to show the freshest information right on the search results page.

Real-time search isn’t new to the Internet though; Twitter has been offering it since late 2008.  Facebook caught on earlier this year, offering some advantages since its searches cover any content posted by users, including links, status updates, videos, photos, and notes.  FriendFeed includes updates from a variety of networks, and Bing recently signed deals with both Twitter and Facebook to include their content in search results too.  But despite the best efforts of its competitors, combining real-time search with the most powerful search engine on the web gives Google a tremendous advantage - and you can guarantee Google will find a way to innovate the feature in some way to stay ahead of the rest.

So what does real-time search mean for marketing and advertising?  Social media is now more important than ever before, thanks to word of mouth publicity that happens through various networks.  Now that Google harvests content from the web as it happens, reviews and opinions from around the world are shared and accessed instantly.  This is great if you’re offering a product or service getting rave reviews, because the publicity could go viral and do great things for business.  On the other hand, bad publicity could be devastating just as quickly.  The most important thing is to monitor your Internet presence and be aware of what the public has to say, and to deal with bad reviews before millions of Internet users have been influenced.  Fortunately, real-time search makes these tasks easier than ever before.

Check out Google’s video below for more information on real-time search:

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STILL QUESTIONING SOCIAL MEDIA’S ROI?

You won’t be after watching this…

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TARGETING FACEBOOK STATUS UPDATES

Facebook recently unveiled a new feature that allows Facebook Fan Page administrators to publish customized status updates, including links, photos, and videos, to fans based on their geographic location.

Admins will now see an icon next to their Share button which allows them to narrow down their status update audience by Country, State, City, and even their language. If your fans don’t fall within the limits that you set, they will not be able to see your status update; not now, not ever.

 TARGETING FACEBOOK STATUS UPDATES

This new feature is not only useful for larger brands with consumers spanning the globe who can use the feature to speak to customers in their native language; it will also be of use to any brand that has customers in multiple cities or states. Running a promotion in a specific region? Opening a new store location? Want feedback from consumers who shop in a specific city? Just target these, and other, updates to the fans that will most benefit from your message, without cluttering up the streams of those who aren’t relevant.

By geo-targeting and making your messages more relevant to consumers, you will not only be able to connect with them on a more personal level, you’ll be more likely to succeed at empowering them to take action.

-Kim, @kimberwom

DON’T DO THIS

So you finally decided to Google your company…

First search result: Your company’s website. *check*
Second search result: Your company’s Facebook Fan Page. *double check*
Third search result: A listing for your company on Yelp.com - arguably, the most popular online consumer review site… *Rut’ro, Scoob!*

You do a little scanning and find that there are absolutely no negative reviews written about your business.  *nice!*

Bad news is that there are no reviews at all. *hmph*

So what do you do?

Not this:

500x needpositivereviewsonyelp DONT DO THIS

Paying people to write reviews for you is not only unethical, but it’s also illegal. You could get into a world of trouble if the FTC finds you breaking this very simple rule.

So what CAN you do to get the reviews flowing in?

First step, make sure your product or service is buzz worthy.  Would you want to talk about your business?

Second, go above and beyond to make sure your customers remember you. You may only get one shot to capture their attention - make sure every moment is memorable.

Third, put the reviews in their hands. This is arguably the simplest, yet most passed over means of acquiring new reviews. If they’ve had a good experience with you, your customers will be willing to buzz about you - they just need to know how and where to do so. Tell them where to go to review your business. It’s as simple as that.

And always remember that writing online reviews can take a considerable amount of time. Consumers have to find a review site with a listing for the appropriate business, create an account and then craft a well-written review….so don’t take their reviews for granted!

- Ryan, @ryanatmgh

*Image courtesy of Gawker.com*

FACEBOOK RELEASE NEW CONTEST/PROMOTIONS T.O.S.

Earlier this week, Facebook threw a curveball to companies using fan pages to promote their business. Up until now, an integral part of attracting fans and encouraging participation, on a large number of fan pages, has been creating fun contests and promotions for fans to participate in. Facebook has now made this a nearly impossible task.

According to new guidelines posted on November 4th, the following are the basic dos and don’ts of Facebook contests:

  • You cannot:  Condition entry in the promotion upon a user providing content on Facebook, such as making a post on a profile or Page, status comment or photo upload.
  • You can:  Use a third party application to condition entry to the promotion upon a user providing content. For example, you may administer a photo contest whereby a user uploads a photo through a third-party application to enter the contest.
  • You cannot:  Administer a promotion that users automatically enter by becoming a fan of your Page.
  • You can:  Only allow fans of your Page to access the tab that contains the third-party application for the promotion.
  • You cannot:  Notify winners through Facebook, such as through Facebook messages, chat, or posts on profiles or Pages.
  • You can:  Collect an address or email through the third-party application for the promotion in order to contact the winner by email or standard mail.
  • You cannot: Instruct people (in the rules or elsewhere) to sign up for a Facebook account before they enter the promotion.
  • You can:  Instruct users to visit the third-party application to enter the promotion  Since users must have a Facebook account in order to access an application on the Facebook Platform, if you give this instruction, they will be prompted to sign up for a Facebook account if they do not already have one.

    As you can see, these new regulations significantly hinder companies, especially small businesses, from taking full advantage of the Facebook platform. We are currently trying to get to the root of these changes and figure out Facebook’s motivation behind them. In the mean-time, please leave your thoughts and comments about the changes and what it could mean for businesses.

    -Rusty
    @RussWalters